Writing
Putting AI to work in operations — what to automate, what it does to a team, and what not to hand over.
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Wherever You Are in Your AI Journey, You're Not Alone
A few weeks ago, I spent a few days on the floor at PBSA, the background screening industry's biggest annual conference, with my co-founders Bill and Justin.5 min read
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Why People Still Matter: Leveraging Human Strengths in an AI-Powered Organization
AI is everywhere, and it is quickly becoming a fundamental part of how businesses operate.5 min read
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Exploring What’s Next in AI: Technologies Shaping the Future of Operations
As I discussed in my previous article, Moore’s Law, Meet AI: Why Waiting 6 Months Is a Mistake, AI is evolving faster than most of us can keep up with.6 min read
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Overcoming Resistance: Building a Culture of Readiness in a Digital World
When it comes to digital transformation, the biggest obstacle is not typically the technology; it's usually the people.6 min read
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Start Small, Think Big: How to Scale AI Without Losing Focus
For business and operations leaders, the real question around AI isn’t whether you should be using it, but how to start in a way that actually adds value, and h4 min read
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Moore’s Law, Meet AI: Why Waiting 6 Months Is a Mistake
In technology, speed has always mattered.4 min read
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If You Don’t Use It, You’ll Lose It: The Race to AI Readiness Starts With You
Artificial intelligence is everywhere. It’s in our headlines, in our inboxes, in our strategy decks, and all over our LinkedIn feed.4 min read
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Generative vs. Agentic AI: Brain vs. Brawn
Most conversations about artificial intelligence stop at the surface, focusing on the tools, tasks, and headlines.5 min read
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AI Isn’t Coming for Your Job—It’s Coming for Your SOPs
If you’ve ever built a standard operating procedure (SOP), only to explain it again ten times that week, you’re not alone.5 min read